Outbound Telemarketing Software Solutions
As you may know, there are two major services offered by the
telemarketing industry these days: inbound and outbound telemarketing.
Both inbound and outbound telemarketing utilize automated telemarketing
software that promise ease of use as well as reliability. This
is one of the main reasons that telemarketers have started using
telemarketing software in order to handle calls easily and automatically.
In this article, I will be dealing mainly with outbound telemarketing
software. As you may know, outbound telemarketing software is
by far the most commonly applied tool in the telemarketing field.
Although the job is tougher than the inbound telemarketing,
outbound telemarketing software promises higher volume of sales
when done properly.
Now, if you are looking for the some powerful outbound telemarketing
software, I following is a short list of the top outbound telemarketing
software tools available in the market today. Consider the following:
DialVision Outbound Telemarketing Software
DialVision is 100% web-based outbound telemarketing software
that uses Microsoft Active Server Pages under Microsoft IIS,
with a back end database of Microsoft’s SQL Server. Being outbound
telemarketing software, DialVision is ideal for handling outbound
telemarketing campaigns. However, its capability is not only
limited there, as DialVision can also support inbound and blended
campaigns. It is also written in HTML, thus it’s a thin-client
application that requires only the use of a web browser at the
agent’s workstation. And, perhaps what’s nice about this outbound
telemarketing application is that is has a CRM Outbound Campaign
portion that will be directly interfaced to Microsoft’s CRM
version 3.0 and will provide the capability to run an unlimited
number of outbound telemarketing campaigns against a CRM database.
TeamMax Outbound Telemarketing Software
TeamMax is telemarketing software that can be used for outbound
applications. It was developed by Acarda Technologies for outbound
calling. According to its proponents, this product was developed
for one particular purpose, that is, to make outbound telemarketing
and market research activities productive and efficient. With
its wonderful capabilities, TeamMax is now the pick of choice
for small to medium sized call centers.
StrataDial®.VC2 Outbound Telemarketing Software
Developed by Stratasoft, the StrataDial®.VC2 is an outbound
telemarketing software tool that significantly extends the capabilities
of telemarketing call centers by integrating the telemarketing
dialer with an extensive suite of call center software modules.
This product is offered in a complete package of telemarketing
equipment including the company’s teleservices dialers that
provide both inbound and outbound telemarketing functionality.
Digisoft’s Call Blending Outbound Telemarketing Software
Call Blending is Digisoft’s powerful outbound telemarketing
software that also handles inbound telemarketing applications.
This product is named “Call Blending” because it has a telescript
which intelligently blends the inbound and outbound calls based
on call volume. When the inbound call volume decreases, the
telescript can automatically switch the agents to outbound calling.
And, when the inbound call comes in, this outbound telemarketing
software will easily queue the call and automatically distribute
it to the first available agent.
PACER Outbound Telemarketing Software
Finally, there is the PACER of Database Systems Corp., one of the leading telemarketing service providers in the world. The PACER is actually an outbound telemarketing software dialer and call center phone system that handles both inbound and outbound telemarketing calls for a wide range of contact centers. The calls are initiated by this system or accepted from the outside and distributed to the service agents in an intelligent fashion. Perhaps what is best about this product is that it has ACD and IVR components, plus a recording capability.
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