West Telemarketing
In the past few years, numerous reports have noted that the
West Telemarketing family of companies has filed a registration
statement with the US Securities and Exchange Commission (SEC)
to conduct an initial public offering. Note that the West Telemarketing
family of companies has employed some 4,300 people in the San
Antonio area alone, and the filing of the said public offering
was considered to expand their West telemarketing businesses.
Well, prior to the filing, the West Telemarketing had planned
in setting up new West telemarketing call centers, and in that
same year, 1996, the plan was materialized. It’s no wonder then
that today the West Telemarketing family of companies is by
far one of the largest corporations in the telemarketing industry.
One particular affiliate of the West Telemarketing family of companies is the West Corporation, which was founded in January 1986. As commonly noted, the company started its business as an inbound telemarketing service bureau. However, it had evolved from that status to one of the nation’s leading providers of customized contact solutions. Having achieved such reputation, the West Corporation now serves as the primary refuge of many of the world’s largest telemarketing companies.
There are three major strategic business segments at West Corporation.
These include communication services, conferencing services
and receivables management. All of these segments have actually
gained the West telemarketing expertise in managing the highly-experienced
personnel, state of the art facilities, and all with the company’s
leading edge technology. It is these West telemarketing services
actually that sets West Corporation as an industry leader for
more than 19 years.
Let’s take a look at these West telemarketing services one by one.
Communication Services
The communication services business segment of West Corporation,
in the first place, provides a number of today’s top Fortune
1000 companies with an integrated and comprehensive suite of
contact solutions that are customer-focused. Also, this West
telemarketing business segment offers a unique blend of high
trained and experienced telemarketing agents that work professionally
in West call centers and utilize powerful automated solutions
that help West telemarketing companies increase their revenues
and call resolution, while lowering the costs.
Conferencing Services
West Corporation offers its conferencing services business segment
through the InterCall, the third largest conferencing company
in the world which is also a subsidiary of the West telemarketing
family of companies. The conferencing solutions offered in this
particular segment were developed to help business professionals
communicate more efficiently with their clients every day, while
minimizing the time and overhead associated with business travel.
All of the high quality West telemarketing solutions were considered
to meet the West telemarketing needs of every business in the
world.
Receivables Management Services
The receivables management services of West Corporation is actually given through the West Asset Management, another subsidiary of the West telemarketing family of companies. According to some reports, the West Asset Management helps a number of today’s premier businesses and institutions in maximizing their return on receivables at every stage of the recovery cycle.
Today, the West telemarketing family of companies has employed approximately 28,000 people located throughout North America, Europe and Asia. And, as a telemarketing company, the West telemarketing processes billions of minutes in telephony-related transaction time for a number of the top Fortune 1000 companies representing a wide range of industries.
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